STCLive PM: Why are some switches not showing up in Switches Configuration List, Summary Report, Collection Status? Why is the Default Collection Type showing None and has no choices available when edit?

Doc ID: FAQ17253

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STCLive PM: Why are some switches not showing up in Switches Configuration List, Summary Report, Collection Status? Why is the Default Collection Type showing None and has no choices available when edit?

Environment/Versions

STCLive PM: All versions.

Answer

There is a problem with the STCLive PM GUI processes. To resolve stop and start the PM GUI. This will not affect PM Collections or users testing in STCLive T&D, only will affect users in the PM GUI.
As user smartsys:

cd /spirent/metro/escout
./stop gui
./status
- verify status number is "120" and, Tomcat Web Server and Application Server is NOT running.
./start gui

Example of "Default Collection type" showing None and not able to choose a type:

Version 1.0

Publish Date 2016-03-08

Categories
Product : VW Controller PM Classic

Customer Service Center

Spirent KB Article

STCLive PM: Why are some switches not showing up in Switches Configuration List, Summary Report, Collection Status? Why is the Default Collection Type showing None and has no choices available when edit?